Frequently asked questions.
What is seren?
Seren is a chewing gum designed for everyday calm moments. A small ritual you can chew anywhere - no water, no pills.
How does calming gum work?
As you chew, the ingredients absorb through the lining of your mouth, so you feel a sense of calm sooner than swallowing a tablet.
When should I chew seren?
Whenever you need a moment to reset - before a meeting, mid-afternoon, on the commute home, or just to take a breath.
Is seren medication?
No. Seren is a lifestyle product designed for everyday moments — it's not a medical treatment.
Is seren for anxiety?
Seren is designed to support everyday stressful moments, not to treat anxiety as a medical condition. If you experience ongoing anxiety, please speak with a qualified healthcare professional.
Where is seren based?
Australian founded and designed in Australia.
How many pieces come in each pack?
Each pack contains 15 pieces of calming gum.
Is it sugar-free?
Yes - seren is sugar-free.
Does it contain caffeine?
No - seren is caffeine-free.
What does it taste like?
A mild, fresh peppermint flavour, clean and sugar-free, not overly sweet.
Is it safe to take every day?
Seren is designed for daily use. We recommend 1–4 pieces per day. If you have specific health concerns, please check with your healthcare professional.
Can I take it with medication?
Please check with your doctor or qualified healthcare professional before combining seren with any prescription medication.
How long does shipping take?
Once shipped, most orders arrive within 7–12 business days. You'll get a tracking number by email as soon as your order ships.
Do you offer free shipping?
Free shipping on all orders!
Can I modify my order?
Reach out within an hour of placing your order and we'll do our best to update it before it ships.
What is your refund policy?
If you're not happy with Seren, contact us within 30 days of delivery and we'll sort it out.
When will my order ship?
Seren is currently available for preorder. We expect preorder orders to ship within 1-2 months.
If anything changes, we will email you with an update.
Why is it a preorder?
We are opening preorders so early customers can secure seren before our first full shipment arrives. This helps us plan stock more accurately and avoid selling out too quickly at launch.
Do you take payment immediately?
Yes. Payment is taken at the time you place your preorder. This secures your order in our first shipment.
Can I cancel my preorder before dispatch?
Yes. If your preorder has not been dispatched yet, contact us and we can cancel and refund your order.
What happens if the launch is delayed?
If there is a delay, we will email you with an updated shipping timeline. If the new timing does not work for you, you can cancel your preorder before it has been dispatched.
Can I cancel my preorder?
Yes. You can cancel your preorder any time before dispatch by contacting us at hamish@theseren.life Once your order has been dispatched, it will fall under our standard returns and refund policy.
Can I subscribe?
Yes - afte. Subscribe & Save gets you a discounted price, you can change frequency in your account, and you can cancel anytime.
How do I change my delivery frequency?
Log in to your account and adjust the cadence on your subscription.
How do I cancel?
Cancel any time from your account dashboard - no calls, no fuss.