Shipping policy
Order Processing Times
All orders are processed within 3–4 business days after payment is confirmed.
During busy periods (sales, holidays, or high order volume), processing times may be slightly longer.
You will receive an email notification when your order has shipped.
Shipping Options & Delivery Times
We currently only ship within Australia and the United States.
Estimated delivery times:
- Standard Shipping: 7–12 business days
- Express Shipping (if available): 1–3 business days
Delivery times are estimates provided by the carrier and may vary due to delays beyond our control (weather, postal backlogs, etc.).
Shipping Rates
Shipping charges for your order are calculated at checkout based on:
- Delivery address
- Selected shipping method
- Order weight and size
All charges will be displayed before you complete your purchase.
Order Tracking
Once your order ships, you will receive a tracking number (if applicable).
Tracking details may take up to 24–48 hours to update.
Address Errors & Delivery Issues
Please ensure your shipping address is correct at checkout.
We are not responsible for delays or lost packages due to:
- Incorrect or incomplete addresses
- Failure to collect parcels
- Carrier delivery errors
If you need to correct an address, contact us immediately at milo@theseren.life, hamish@theserenlife
Damaged Packages
If your chewing gum arrives damaged, please contact us within 48 hours of delivery with photos of the issue. We will review the situation and determine whether a replacement is needed.
Questions?
If you have any questions about shipping, contact us at:
hamish@theseren.life, milo@theseren.life